Engagement Models

Engagement Models

Engagement Models

Key Engagement Features

Quality

MARS Telecom open to any client-specific certification requirements.
MARS Telecom practices internationally accepted PDLC/SDLC methodologies.

Flexible Timings

Shift Timings are used to allow for overlap with geography specific work.
Follows the Sun model to leverage, as needed. Our support teams pair with Client's US/Bangalore teams to provide 24/7 uninterrupted coverage.

Indemnities, Enforceability & Intellectual Property Rights

MoUs enforceable anywhere and MARS Telecom open to any arbitration resolution mechanism.
Client's related IPRs, trademarks, copyrights automatically assigned to Client's.
All MARS Telecom employees sign additional direct NDA with Client's.
When exercising the Option to transfer the team, all hardware, software, processes are also transferred.

Broadband Connectivity

Site-to-Site dedicated VPN allows bi-directional access to tools and resources.
Client's specific connectivity requirements can be installed.
Infrastructure architecture based on team requirements (for example, using Clear case Multi site and other tools for high productivity).
Delivery teams.

Audit Rights & Governance

All our process maintain full audit trail, so that the client can have access to the related records.
Access to all project dashboard provided to Client's.
Minimum once-a-week status meetings of the project teams with Client's.
Apex team management meeting each quarter.

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